A few weeks back, we were able to visit the new site of Concentrix, a global business service company with a large presence here in the country. The new site opened with a new, state-of-the-art facility at Tera Tower in Bridgetowne, Quezon City as part of the company’s ongoing expansion in the Philippines.
The facility covers 22,500 sq. meters that can accommodate growth in high-value services and exceptional people and is part of a larger campus project that Concentrix has planned in Bridgetowne. This is just the first phase. In the next three years, Concentrix will occupy 57,000 sq. meters over the Tera and yet to be completed Exxa and Zeta towers in the development.
Globe covers 11 sites of Concentrix and powers data and connectivity of the site that will sustain the needs for its daily operations.
We were able to tour the facility and were shown the training and activity rooms as well as the partners entertainment and gym lounges. The training rooms have the latest computers and modern equipment to make transactions smooth. They even use one of Epson’s projector to beam their presentations. Concentrix at Tera Tower creates a relaxed working space for the overall well-being and maximum productivity of its staff.
The focus of Concentrix’s business are collaboration, innovation, and immediate impact. Bringing both strategy and execution, Concentix takes a holistic approach to customer engagement and deploy capabilities and assets to enable improved revenue generation, customer experience, and service optimization.
Concentrix’s executives were present during the inauguration of the facility led by Chris Cadwell, President, Concentrix Corporation; Jyllene Miller, Senior Vice President, Client Engagement Strategy and Marketing; and Elek Toth, Vice President of Philippines Operations and Delivery, Philippines Country Leader.
“We are committed to providing our staff and clients with the best resources and facilities,” said Cadwell. “Our growth in the Philippines demonstrates the tremendous talent that’s here and our continued commitment to this region. Our staff represent some of the world’s best brands and repeatedly deliver better customer experience and improved business outcomes for our clients.”
Concentrix employs more than 20,000 staff throughout Metro Manila and the provinces and expects further growth in the country with its recently announced intent to purchase Minacs, another business service company with a Philippines presence.
Concentrix’s heritage dates back in 1973 and currently present in 25 countries, including the Philippines, and available in more than 90 locations worldwide. There is an average of 500 million transactions handed annualy by Concentrix by more than 70,000 partners, that include 350 trained COPC Coordinators.
Concentrix has more than 400 clients with an average 10 years of client tenure.
The Tera Tower facility comprises of a total of 11 floors for operations and back office work, plus a dedicated recruitment hub on the ground floor.
Visit www.concentrix.com for information and recent news updates.
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